dWell Reviews

Very disappointed with our Dining Chairs. The outer coating started wearing badly and then flaking off. We have now several 'bare' patches the size of your hand.

Amazing customer service, highly recommend Dwell and thank you Nicky for being so helpful and friendly.

Spoke to Nicky Thorn in your Hove office to help me with an online purchase I was having problems with.
Such a bubbly helpful lady and a real pleasure to talk to.
10/10 for Nicky xx
RM

Second time buying from Dwell and the customer service and delivery were excellent

I have had Dwell furniture for the last 15+ years and so I know the quality of the product is excellent, what I didn't know until now was how impressive their customer service is.
I spoke with someone in Sales at the time I bought the item and then Andy over WhatsApp to arrange delivery - both were superb and couldn't do enough to help.
THANKS

Lovely coffee table, was already made which was very pleasing.
Would use Dwell again.

Very good service

Dwell exceeded my expectations with knowledge and advise, just what you want when you are ordering for a new home, with a different billing address. Very helpful, look forward to the products arriving in the future.
Great sales price on what I wanted too.

Delivered our TV unit quickly.
Only down side to the unit was that when we came to put the legs on the guys at the factory had not tightened up the screws on the area where we attach the legs and so the holes where the screws went were all out of line.

Amazing service from start to finish . Unfortunately the chairs were not suitable for me but the collection and refund took place within a few days and I was kept up to date throughout , 5* service and I wouldn’t hesitate using or recommending Dwell in the future

Only one item arrived and I ordered two. The one that did arrive was damaged. I now have to wait a further week for the item to be collected and for the items to be dispatched.

Really pleased with my new dressing table stool. Looks well made and goes very well in my spare bedroom. Good service all round. Thank you.

Decided to give Dwell another chance after the last negative experience and once again was left disappointed. From the 2 items ordered their courier Wincanton only delivered 1 even though the manifest showed 2. Wincanton blamed Dwell and Dwell blamed Wincanton. I had to chase repeatedly but still the issue is not resolved and I am no clearer. The other item I did receive was damaged with 2 large cracks on either side and to make matters worse as the item was 95% prebuild I had to break the box open to remove it as it was too heavy to lift out and the damaged was only visible once taken out of the box [so effectively no box for the return and more hassle to re-pack]. Always been a loyal customer of Dwell but quality in standards has definitely slipped. It should not be this much hassle to receive a prompt delivery where the item is delivered in full in an undamaged state. Dwell don't seem to understand the inconvenience it causes customers when things go wrong with having to book additional time of work to accept the pick-up of damaged items and replacement ones. Waiting for the standard apology email and more hassle.

Great prices I also received further discount for placing online order first time on their website.

Excellent product and helpful delivery service